To give you a clear understanding of how we process your personal data, you will find below answers to frequently asked questions about this processing:
1. Who is the Data Controller of the personal information we collect about you?
Colinas Rent A Car Lda is responsible for the treatment of personal data ("Personal Information") that we collect about you on the website www.colinasrentacar.pt and in all the rental agreements, purchase and sale and services provided with us.
The said Personal Information is intended for Colinas Rent A Car Lda and its subcontractors and partners, and is collected, processed and stored in accordance with the Portuguese data protection law.
2. What kind of personal information do we collect about you?
Only the data strictly necessary for those purposes justified by the pursuit of the commercial object of Colinas Rent A Car Lda and always aiming at the improvement of its goods and services are requested.
The name, identification number, tax identification number, driver's license number, address and telephone number must be filled in as these are the personal details strictly necessary for the conclusion of any contract.
You must, in any case, be responsible for the accuracy of the data provided and Colinas Rent A Car Lda reserves the right to exclude from the registered services any user who has provided false information without prejudice to other consequences that may occur by force of applicable law.
Should you provide us with data from a third party, you warrant that you have obtained the express consent of that third party for the communication of such data to Colinas Rent A Car Lda for the purposes described above. Should there be any change in your personal information, Colinas Rent A Car Lda requests that you inform us of such change so that we can keep your information up to date. In this regard, you undertake to provide accurate personal information and to keep that information provided to Colinas Rent A Car Lda updated.
3. What other information do we collect - cookies and other internet technologies?
Colinas Rent A Car Lda automatically collects information whenever someone visits the website (www.colinasrentacar.pt) obtains information from the user's computer and assigns a "cookie" (small package of information about that user) when someone visits its website. This data is not supplied by the user – it is an automatic collection as a means of facilitating links to and use of the websites.
Cookies and Other Internet Technologies
We collect information from your computer for the purpose of evaluating the effectiveness of the content of our websites and your use of them. This data allows us to improve the use of the websites, or to optimize users' navigation of the websites, and to develop programs and content according to the interests of the website users.
This table contains information about all cookies used by Colinas Rent A Car Lda.:
||Used to store the preferences selected during the booking process by the any rent platform.
||Used to store user login data.
In addition to cookies, some of our web pages and HTML messages incorporate "pixel tags" (markers) that allow us to track user's movements around our websites and the recipients of our communications. These tags are used to collect non-personally identifiable data that helps us determine popular destinations, among other things.
Information concerning the user's computer
Colinas Rent A Car Lda. obtains technical information from the user's computer whenever the user requests a page, when visiting the Website. This information is obtained through the user's browser and may include different data, such as: IP address, operating system used, Internet search software (e.g. Internet Explorer, Google Chrome, Mozilla Firefox, Safari), monitor resolution and reference websites.
4. For what purposes may we treat your Personal Information?
We collect and process your personal information in order to allow the companies of the group Colinas Rent A Car Lda:
- Process and Provide the requested services and benefits you have subscribed for;
- Send your email and/or SMS notifications of advertising, marketing, special promotions, informational content unless you have opted out of receiving such communications;
- Send you alerts regarding products purchased;
- Respond to your questions or suggestions;
- To improve the quality and optimize your visit to our Website;
- Send you our Newsletter, unless you have opted out of receiving such communications;
- Preparation of opinion polls and statistics, namely, to analyze the quality levels of the services provided.
5. With whom do we share the data we collect?
We may share your Personal Information with partners (third parties) provided that we have your prior and express consent. Any data sharing will always be done in accordance with the law.
6. Links to other websites?
Given its dynamic nature in terms of content, the various areas of the website are subject to the possibility of containing several links that may connect you to other websites outside the domain www.colinasrentacar.pt that do not act under the privacy protection practices of Colinas Rent A Car Lda.
Colinas Rent A Car Lda is not responsible for the content of linked third-party websites or your use of such websites.
7. How do we store and protect your Personal Information (data security)?
Colinas Rent A Car Lda undertakes to adopt the necessary security measures to ensure the safeguarding of the recipients' personal data against possible misuse or unauthorized access.
We will retain your personal information only as long as necessary for the respective purpose and under the applicable law. Colinas Rent A Car Lda and its subcontractors will employ appropriate physical, technical and organizational security measures to prevent unauthorized or unlawful processing, accidental loss or destruction, alteration, unauthorized disclosure or access to or damage to your Personal Information.
You acknowledge and accept that, as the Internet is an open network, personal data may circulate on the network without security conditions, running the risk of being seen and used by unauthorized third parties and Colinas Rent A Car Lda.
cannot be held responsible for such access or use.
In certain situations, namely regarding the execution of payments by credit card, the network that Colinas Rent A Car Lda uses constitutes a safe online environment. Our systems are configured with data encryption, scrambling technologies or industry standard firewalls. When you send your Personal Information to the Websites over the internet, your data is protected by SSL protocol (commonly known as HTTPS) to ensure a secure transmission.
8. How do you access, update, correct and delete your Personal Information?
We use reasonable efforts to ensure that your Personal Information is as accurate/correct, current and complete as possible given the purposes for which we use such data.
Under the data protection law, you have the right at all times to access and object, on legitimate grounds, to the processing of your Personal Information, as well as the right to update, correct and delete your information collected by us and that which is incomplete, incorrect, outdated, or that which is prohibited by law, and to do so by contacting Colinas Rent A Car Lda to the contacts better defined below.
To ensure and protect your privacy and security, we will take reasonable steps to confirm your identity before granting access or making corrections.
10. What are our contacts?
Marketing communications, advertising and promotions
As a registered user you may occasionally receive, via email, information about our services, updates to our website, personalized advertisements and promotions that target your specific interest such as deals, promotions, contests, sweepstakes and other offers available on the website (www.colinasrentacar.pt) and/or sponsored by our advertisers.
These emails relating to our website will be sent unless you unsubscribe to receive such communications. At any time you may decide that you no longer wish to receive future marketing or promotional emails. In this case, you may, at any time, opt-out by clicking on the link placed in our emails and other communications or by writing to us at the following address: email@example.com.